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Terms & Conditions

CUSTOMER SERVICE CONTACT INFORMATION
To place an order or if you have questions:
Toll Free 1-800-670-4490 
Local 1-954-933-8420
Monday through Friday from 9:00 am through 6:00 pm Eastern Standard Time.
Fax line open 24 hours: 1-954-839-6462.
For orders and sales inquiries, contact sales@hotelsupplydepot.com.
For customer service, contact customerservice@hotelsupplydepot.com.

PAYMENT METHODS
We accept Visa, Mastercard, American Express and Discover. Checkout by PayPal is available on our website.

PRICES
Prices and terms are subject to change.

SHIPPING
Most orders ship directly from Port Saint Lucie, Florida within 2 business days. Certain products ship directly from the manufacturer. Most products shipped directly from the manufacturer ship within 1-3 business days. Custom order and made to order items may require longer shipping times from the date of order. We will ship via the method chosen by the customer. If the order qualifies for free shipping, we will select the best shipping method.

CANCELLATIONS
Orders cannot be cancelled once they are shipped. Once orders have shipped, you will need to refer to our Returns Policy at hotelsupplydepot.com/shipping-returns. Cancellations for special order items, custom printed items, embroidered items and close-out items may not be allowed depending on the status of the order. All order cancellations must be approved by Hotel Supply Depot.

CUSTOM ORDERS
Custom orders must be paid in advance. Please ensure all details of the custom order are correct when placed as they are non-returnable.

QUOTES
Hotel Supply Depot accepts requests for quotation and specializes in meeting your requirements. Quotes can be emailed to sales@hotelsupplydepot.com. Each quote request is carefully reviewed and may take up to 48 hours for a response. Hotel Supply Depot cannot be held responsible for any discrepancies overlooked during the customers' quote request process.

RETURNS
Items must be returned in new unused condition in the original packaging, complete with any assembly instructions and warranty documentation that was included in the packaging within 30 days of delivery for a refund or exchange. Products that are made to order or customized, including anything custom printed or embroidered or with a custom logo may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Certain items may not be returnable or may have specific return instructions. Return freight must be prepaid. Restocking fees may apply to returns and exchanges depending on the item and the manufacturer. If you have questions about our Return Policy, before you make your return please email us at customerservice@hotelsupplydepot.com. If you have questions about our Return Policy, please call us at 1-800-670-4490.

Return Authorization
All returns require a return authorization number from our customer service department before returning, including items shipped directly from the manufacturer. Please contact Customer Service at 1-800-670-4490 or email customerservice@hotelsupplydepot.com. No orders that originally shipped from the manufacturer to you will be accepted at our distribution center unless previously authorized by us.

Returns Must Be Sent Freight Prepaid
Returns due to a customer’s ordering error will be charged freight. Certain returned items will also be charged a restocking fee depending on the manufacturer's mandatory restocking fees and the condition of the item. Freight charges will not be credited on orders returned due to customer’s ordering error.

Closeout Items
No returns accepted on Closeout Items. All sales are final.

Shortages and Fulfillment Errors
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please contact us within 3 business days of receipt at 1-800-670-4490 or via email at customerservice@hotelsupplydepot.com.

Warranty Items
Please refer to the manufacturer product warranty for any returns or exchanges.

Limitation of Liability
Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products. or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods. Please email us at customerservice@hotelsupplydepot.com.

Damaged or Defective Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please contact us within 3 business days of receipt at 1-800-670-4490 or via email at customerservice@hotelsupplydepot.com.

Concealed Damage
If you find concealed damage after receiving your package or shipment, keep the merchandise, carton, and all packaging material so they can be inspected and the liability determined. To request assistance with items with concealed damage, please contact us within ten (10) calendar days at 1-800-670-4490. Do not file a claim with the carrier.

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